Overview

Due to the personalized nature of our skincare products, we are unable to offer refunds or accept returns. Each product is specifically customized based on individual patient needs and preferences, which makes them unique and tailored to personal skincare requirements. For this reason, once a product has been formulated and shipped, it cannot be resold or returned. We appreciate your understanding and encourage you to reach out with any questions or concerns prior to placing your order to ensure you receive the best possible solution for your skincare needs.

Refunds

You will be refunded all charges if an order is not approved in our prescription formula categories.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact us at alpenauraplasticsurgery@gmail.com for questions related to refunds and returns.